FAQ

There are a lot of factors that can determine whether it is better to rent or buy, like budget, coffee consumption, how sure you are the machine will meet your needs, etc.

It is a good idea to rent first and purchase later if the machine works for you and your company.

Yes, if you want to provide the guests at your event with a little coffee shop experience or just want to give them perfectly brewed coffee, you are welcome to rent a coffee machine for your event. We have various short- and long-term rental options available. Please contact us for more information.

Yes, you can rent a machine with the aim of eventually buying it.

If your machine is giving you problems, you can contact us to have a technician with product knowledge have a look at it. The severity of the problem will determine whether it is an on-site fix or whether the machine will need to be sent in for repairs.

This depends, if the machine broke through no fault of your own, due to a machine malfunction or factory defect, we will replace it. If it was damaged during use by an employee or customer, then 62 Waters is not responsible for a replacement.

It is always good practice to have a professional take a look at malfunctioning or broken machines, but there are a couple of simple checks you can do yourself (depending on the machine you have). Remember though that there are as many possible problems as there are components to the machine and each machine is different. These are just some general tips.

• Check that there is nothing wrong with the power source, its on the right heat settings, and that it’s not in sleep mode.
• Heed the machine’s warnings. Most machines will have a notification system to warn you when the water is running low or the machine needs a cleaning, etc. Don’t ignore these as they keep your machine running optimally.
• Ensure that there are no blocked steam, water, or milk pipes and nozzles (the machine will often send a warning if this is the case).
• If the machine is leaking, locate the source (the colour of the water can help you do this), check hat the water pipe is clear, and check that the waste box isn’t blocked by removing the drip tray.
• Always ensure there is enough water and milk in the machine.
• If the milk isn’t frothing correctly, try using different milk.

Your machine will come with any cleaning information that is unique to that machine as well as a guide to how often you need to clean it.

Generally, you should remove grounds, wash detachable components, and throw away waste products daily or as per the machine’s instructions. You can also descale your machine with a descaling solution that you mix with water and run through the machine every 1 to 3 months.

Anything you do in excess can potentially be harmful to your health, and this does include coffee.  Drinking coffee does have significant health benefits. It keeps you alert and gives your central nervous system a boost. Taking coffee breaks makes you more productive in the long run. It can help reduce your stress. Just remember to drink other liquids, especially water, too.

We encourage customers renting a single coffee machine to use our prepaid payment option. It works a lot like your mobile phone:

1. Simply deposit money into your 62 Waters prepaid account, for example R500. Within 24-48 hours you will receive an email to confirm the deposit and you now have R500 credit in your account.
2. When you receive your delivery of coffee consumables or organise a special delivery, this will be deducted from your 62 Waters balance. For example, if you receive a R150 delivery, you will receive an email within 24-48 hours confirming your new balance or R350.
3. We have set a threshold of R100 onto the accounts. This means that if the balance in your account falls below R100, you will receive an email informing you to top up so that you have adequate funds for future deliveries.
4. If funds are not received in time and you go into a negative balance, you will receive an email to warn you that this has happened,

The above process will repeat itself all the time and endure that your account in always up to date and you will always get your deliveries on scheduled times.

You will receive an email with a monthly statement that reflects all the transactions for the month.